Consumer Family Satisfaction Team
Alternate Name / AcronymCFST
Options: Vision, Mission and/or Purpose of OrganizationThe Beaver County Consumer Family Satisfaction Team's mission is to gauge consumer/family satisfaction of the behavioral health services they receive and report the findings to Beaver County Behavior Health for planning, implementing and improving behavioral health services in Beaver County.
History of Organization:The Consumer Family Satisfaction Team (CFST) is an independent agency that was established in Beaver County in 1998. The team is composed of consumers, family members and individuals in recovery who have received behavioral health services. The CFST serves as a tool for quality assurance because each team member knows what it is like to be the recipient of treatment and services and/or a family member of an individual that has received services.
The Pennsylvania Office of Mental health and Substance Abuse Services (OMHSAS) requires through HealthChoices, that every county that participates in HealthChoices Managed Care, establish and support a consumer satisfaction process.
AffiliationsMental Health Association in Beaver County is the fiduciary for the Consumer Family Satisfaction Team.
Legal StructureAuthority
Leadership
Key Leaders| Name* | Title/Description (Executive Director, Vice President, etc.) | Phone Number 1 | Phone Number 2 | Fax Number | Email Address |
|---|---|---|---|---|---|
| Colleen Limerick-McKenzie | Director | 724.775.7650 | 724.775.0266 | cmckenzie@mhabc.org | |
| Joanne Koehler | Executive Director | 724-775-4165 ext. 300 | 724-775-8523 | jkoehler@mhabc.org | |
Contact Information
Contact Person(s)| Name* | Title/Description (Intake Specialist, Secretary, etc.) | Phone Number 1 | Phone Number 2 | Fax Number | Email Address |
|---|---|---|---|---|---|
| Colleen Limerick-McKenzie | Director | 724.775.7650 | 724.775.7650 | 724-775-0266 | cmckenzie@mhabc.org |
| Number* | Title / Description (Telephone, Toll free, Fax, etc.) |
|---|---|
| phone 724-775-4165, fax 724-775-8523 | |
| Email* | Title / Description (Director, General, Intake, etc.) |
|---|---|
| cmckenzie@mhabc.org | Director |
| jkoehler@mhabc.org | Executive Director |
| Website* | Title / Description (National, Local office, etc.) |
|---|---|
| www.mhabc.org | non-profit agency |
| www.cfstbc.org | Consumer Family Satisfaction Team |
Consumer Family Satisfaction Team
Address:139 Brighton Avenue
Rochester 15074
Map It
Beaver County
Services ProvidedService DescriptionProvides advocacy, support groups, education, social programs, and referrals for persons and families who have mental illness. Operates consumer drop-in center, wellness and recovery programs.
8:30a.m. - 4:30p.m. Monday-Friday-MHA Offices
9:30am - 4:30p.m. Monday-Friday-Phoenix Center
See Phoenix Center Calendar for special evening events
None
Eligibility RequirementsPersons and families with mental health disorders.
How to Access Services or Schedule AppointmentsCall 724-775-4165 MHA office or CFST office-724-775-7650
724-775-9507 Phoenix Center
Yes
Languages Spoken or AvailableEnglish
Volunteer DescriptionVolunteers help in the Phoenix Drop-In Center, with special events, fundraising, or host a group using s special skill or talent.
